Frequently asked questions
Maple Care connects clients who need elder, child, property or pet care with care professionals across Canada. Clients post requests and professionals post profiles, both for free. Either side can buy the other's offer to get contact details. Everyone stays anonymous until then. Below are the questions people ask most, from both sides.
Free to post. Your contact details stay private.
Free to join. Pay only for the offers you choose.
What is Maple Care?
Maple Care is a bilingual marketplace run by Joel & Nanz Inc., a Canadian company. It connects families, property owners, care homes and property managers with independent caregivers, companions, babysitters, nannies, cleaners, caretakers, pet sitters, dog walkers and care businesses. Four care types are covered: elder, child, property and pet.
- Elder care: companionship, personal support, respite, dementia care, overnight or live-in care
- Child care: babysitting, regular nanny, after-school care, overnight care
- Property care: cleaning, caretaking, short-term rental turnovers, snow removal, lawn care, property management
- Pet care: pet sitting, dog walking, drop-in visits, overnight pet sitting
How does a request become a connection?
A client posts a request saying what help is needed, where, when, how many hours are guaranteed and how many people they need. Professionals see it without the client's name or contact details. A professional who buys the offer gets those details and reaches out. Clients can also buy a professional's offer to contact them first.
What is free on Maple Care, and what is paid?
Posting a request and creating a profile are free. Buying an offer, which gives you the other side's contact details, is paid with credits. The price depends on the offer, for example the guaranteed hours, and it is always shown before you buy. The pricing page explains the structure.
What is the buyer limit on a request?
Each request shows how many professionals may buy it and how many already have. The client sets this limit, with a minimum of 5. We suggest twice the number of people you need, or 5 if you need one person. It keeps things manageable for clients and helps professionals decide whether an offer is worth buying.
How do I choose someone safely?
Look at the verified badge, which means our team reviewed the account, and at certification badges for documents we have checked. Then do your own checks: interview the person, call references and, for elder or child care, ask for a current vulnerable sector check. Maple Care is not a party to your agreement and does not guarantee the work.
Frequently asked questions
Is my name shown on my request or profile?
No. Requests and profiles never show real names, addresses, emails or phone numbers, and location appears by city only. Whoever buys an offer gets the other side's contact details. If both sides buy, both have them.
Can I be both a client and a care professional?
Yes. You can post a request when you need care and keep a profile for the care you offer, for example a parent who needs a babysitter and also offers pet sitting. The two work separately.
Can a professional offer more than one type of care?
Yes. One profile can cover elder care, child care, property care and pet care. Professionals get email or text (SMS) alerts for new matching requests in each type they offer.
What if an offer's contact details are fake?
If the contact details on an offer you bought turn out to be fake or unreachable, write to hello@maple-care.ca and ask for your credits back. This does not apply if the offer already carried a verified badge when you bought it.
Can I choose a professional by gender?
No. Maple Care never asks for gender, and nobody can search or filter by it. Any person, of any gender and any cultural background, can be a care professional. Clients choose on the care offered, experience, verified certificates, languages and place.
Does Maple Care work in French?
Yes. The whole site is available in English and French, and clients and professionals can list the languages they speak, so you can look for someone who speaks your language.
Who sets the rates for care?
Professionals set their own rates and agree them directly with each client. Maple Care does not set rates, does not supervise anyone's work and is not a party to the agreement between client and professional.
Does Maple Care collect payment for the care?
No. Maple Care does not collect, hold or process payment for care work, for either side. The client pays the professional directly, and the two of you agree how and when in your own agreement. The only thing anyone pays Maple Care for is the offers they choose to buy.
Is there a contract we can use?
Yes. Maple Care offers a free care services agreement template covering the services, schedule, rates, how and when payment is made, cancellations, privacy and home access. Download it at maple-care.ca/care-agreement.pdf and fill it in, or ask our team at hello@maple-care.ca to send it to both of you to sign online. Using it is optional: you can change it or use your own agreement. Maple Care is not a party to it.
Free to post. Your contact details stay private.
Free to join. Pay only for the offers you choose.
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