How Maple Care pricing works
Posting a care request or creating a professional profile on Maple Care is free. You only pay when you choose to buy an offer to get the other side's contact details. Offers are bought with credits, and the price of each offer is shown before you buy, so you always know the cost first.
Free to post. Your contact details stay private.
Free to join. Pay only for the offers you choose.
Is it free to post a care request or create a profile?
Yes. Clients post requests for elder, child, property or pet care for free, and care professionals create their profiles for free. Getting alerts, uploading certifications and earning badges are part of your account. You only pay if you decide to buy an offer to get someone's contact details and reach out.
How does paying for an offer work?
Offers are bought with credits. When you open a request or profile you want to act on, the price of that offer is shown before you confirm. Once you buy it, you get the other side's contact details and can reach out. Professionals usually buy client requests, and clients can also buy a professional's offer.
The work itself, including rates, is agreed directly between the client and the professional. Professionals set their own rates, and Maple Care is not a party to that agreement.
What affects the price of an offer?
The price depends on the offer. For a client request, a key factor is how many hours the client can guarantee, since a request with more guaranteed hours usually means more work. Whatever the price, it is shown on the offer before you buy, and nothing is charged until you confirm the purchase.
Why does each request have a buyer limit?
Each request shows how many professionals may buy it and how many already have. The client sets the limit, with a minimum of 5. We suggest twice the number of people needed, or 5 for one person. The limit helps professionals judge their chances and decide whether an offer is worth buying.
Can I get my credits back if an offer is bad?
If an offer's contact details turn out to be fake or unreachable, you can ask for your credits back, unless that offer already carried a verified badge. Write to hello@maple-care.ca with the details of the offer. Credits are not returned for other reasons, such as a client choosing someone else.
How does Maple Care compare to subscription care sites?
Many care sites charge a monthly membership before you can message anyone, and it renews until you cancel. Maple Care has no membership or subscription: posting is free, one credit is $1, plus tax, and you pay only for the offers you choose to buy. Bigger packs cost less per credit: 5% off 25 credits, 10% off 50 credits and 15% off 100 credits.
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Frequently asked questions
Why are offer prices not listed on this page?
Prices depend on each offer, for example how many hours a client can guarantee, so there is no single number that fits every offer. Instead, the price is shown on each offer before you buy it, and you decide whether it is worth it.
Do clients ever have to pay?
Posting a request is free, and many clients never pay anything: they wait for professionals to buy their offer and contact them. Clients pay only if they choose to buy a professional's offer to contact them first. The price is shown before they buy.
Does buying an offer guarantee that I get the work?
No. Buying an offer gives you the contact details so you can reach out. Other professionals may buy the same request, up to its buyer limit. Maple Care does not guarantee that any match leads to an agreement, or the results of the care, so a clear, prompt and friendly first message matters.
Does Maple Care take part of what I charge my clients?
You set your own rates and agree them directly with each client. Maple Care is not a party to the agreement between client and professional. What you pay Maple Care is the price of the offers you choose to buy, shown before each purchase.
If I need three caregivers, what buyer limit should I set?
We suggest twice the number of people you need, so for three people a limit of 6. If you need one person, the minimum of 5 applies. A higher limit means more professionals can contact you, while a lower one makes your offer more appealing to buy.
Who can I ask about pricing or credits?
Write to hello@maple-care.ca. Tell us whether you are a client or a care professional and what you would like to know about credits, offer prices or an offer you believe had fake contact details, and our team will reply.
Free to post. Your contact details stay private.
Free to join. Pay only for the offers you choose.
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